Product
User Research
Choose a research method from the decision it must inform; recruit relevant experience and preserve evidence through synthesis.
AnthropicCustomer Journey Map
phurynMap an end-to-end journey from research, touchpoints, and handoffs.
SKILL.md
---
name: knoveya-customer-journey-map
description: "Map an end-to-end journey from research, touchpoints, and handoffs. Use for matching product work."
---
# Customer Journey Map
## Scope
Apply this guidance when the requested task matches the description. Honor the user's chosen outcome, repository rules, and existing authorization.
## Workflow
Map an end-to-end journey from research, touchpoints, and handoffs.
Before acting, inspect the relevant artifact and ask only for information that materially changes the result. Use existing tools and conventions; do not install dependencies, publish, send messages, deploy, or mutate external data unless the user has authorized that operation.
## Acceptance check
Evidence and assumptions are distinguished at every stage.
## Example task
Follow a support request from initial failure through resolution.
## Report
State what changed, the evidence checked, and what remains unverified. Do not claim a successful operation or completed test without observing it.Related skills
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Copy the full block, including its frontmatter, into a new folder named knoveya-customer-journey-map as SKILL.md. Review the instructions before enabling them. For Codex, a user skill normally lives in ~/.codex/skills/knoveya-customer-journey-map/SKILL.md; check the current documentation for another agent's supported location. Do not overwrite an existing skill.
This is an independent Knoveya skill. No files are installed by this website.
Example
Follow a support request from initial failure through resolution.
Verify
Evidence and assumptions are distinguished at every stage.
Test the skill on a small, authorized example. File validation alone does not prove that an agent will make good decisions.
Limits
The skill supplies instructions, not tool access or expertise guarantees. Inspect generated work and preserve the user's approval boundaries.